Critical Examination of Account:

Your account can come under critical examination in certain conditions. In this case, please check your email.

Account reviews and suspensions restrict an account’s permissions to interact with the marketplace. They’re used as a tool to remove problem users or to encourage communication between ATC support and an account holder. If you find that your account is restricted in any way, please consider the following information.

Account Review

Your account can come under critical examination in certain conditions. In this case, please check your email. Our customer support team member must have contacted you over email for that purpose. Still, if you don’t find any email, then contact our support team.

Account Suspension

If your account is suspended, it may be due to:

• Continuous violations of our User Agreement
• Creation of more than one account
• Excessive cancellations and/or negative feedback
• Lack of cooperation in dispute resolution
• Abuse of customers and/or ATC staff
• Fraudulent activity

We’ll be able to help you with any account balance withdrawals you’ll need to make while your account is restricted.

If your account is under review or suspension and you don’t know why, please contact support directly.